Terms Of Services

Terms of Service

Welcome to SCENTAAM Fragrance!

 These Terms of Service ("Terms") govern your use of our website, scentaam.com and any related services provided by SCENTAAM Fragrance. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Use of Our Website

  • Eligibility: By using our website, you confirm that you are at least 18 years old or have the consent of a legal guardian to make purchases.

  • Account Creation: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  • Prohibited Activities: You agree not to use our website for any unlawful purpose, including but not limited to hacking, spamming, or distributing malicious software.

2. Product Information

  • Accuracy: We strive to provide accurate descriptions and images of our products. However, we do not guarantee that all details are error-free. If you notice any discrepancies, please contact us.

  • Custom Fragrances: For custom perfume orders, we will work closely with you to create a fragrance based on your preferences. However, due to the subjective nature of scent, we cannot guarantee that the final product will meet all expectations.

3. Orders and Payments

  • Order Acceptance: All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

  • Pricing: Prices are listed in PKR (Pakistani Rupees) and are subject to change without notice. Additional charges, such as taxes or shipping fees, will be clearly displayed during checkout.

  • Payment Methods: We accept payments through secure methods such as credit/debit cards, bank transfers, and other payment gateways as listed on our website.

4. Shipping and Delivery

  • Shipping Areas: We currently ship within Pakistan. For international shipping inquiries, please contact us.

  • Delivery Times: Estimated delivery times are provided during checkout but may vary due to factors beyond our control, such as weather or customs delays.

  • Order Tracking: Once your order is shipped, you will receive a tracking number to monitor your delivery.

5. Returns and Refunds

  • Eligibility: We accept returns and offer refunds for products that are damaged, defective, or incorrectly shipped. Custom fragrances are non-refundable unless they are damaged during shipping.

  • Process: To initiate a return, please contact us within 7 days of receiving your order. Returned items must be in their original packaging and unused.

  • Refunds: Refunds will be processed within 14 business days after we receive and inspect the returned product.

6. Intellectual Property

  • Ownership: All content on our website, including logos, text, images, and designs, is the property of SCENTAAM Fragrance and is protected by intellectual property laws.

  • Use Restrictions: You may not reproduce, distribute, or use any content from our website without our prior written consent.

7. Limitation of Liability

SCENTAAM Fragrance shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to your use of our website or products shall not exceed the amount you paid for the product in question.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the revised Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms or your use of our website shall be resolved in the courts of Karachi, Pakistan.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us:

  • Email: scentaam@gmail.com

  • WhatsApp: +92 03708411722

  • Address: Shop G 30 city center shopping mall opposite lalqila restaurant next to awami markaz SHAHRAH-E-FAISAL KARACHI

Thank you for choosing SCENTAAM Fragrance. We appreciate your trust and look forward to serving you!