FAQ

Frequently Asked Questions (FAQ)

Welcome to the SCENTAAM Fragrance,

 page! Here, we’ve answered some of the most common questions about our products, services, and policies. If you don’t find the information you’re looking for, feel free to reach out to us via our Contact Us page.

1. About SCENTAAM Fragrance

Q: What makes SCENTAAM Fragrance unique?
A: SCENTAAM Fragrance specializes in creating premium, long-lasting perfumes crafted with the finest ingredients. We also offer custom perfume creation services, allowing you to design a fragrance that’s uniquely yours.

Q: Where is SCENTAAM Fragrance based?
A: We are proudly based in Karachi, Pakistan, and currently serve customers across the country.

2. Products

Q: What types of fragrances do you offer?
A: We offer a wide range of fragrances, including floral, woody, musky, and fresh scents. Whether you prefer bold and daring or soft and subtle, we have something for everyone.

Q: Do you offer custom perfumes?
A: Yes! We specialize in creating custom fragrances tailored to your preferences. Simply share your ideas with us, and our expert perfumers will bring your vision to life.

Q: How long do your perfumes last?
A: Our perfumes are formulated to be long-lasting, ensuring you stay refreshed and captivating throughout the day. The exact duration may vary depending on the fragrance and your skin type.

3. Orders and Payments

Q: How can I place an order?
A: You can place an order directly through our website by selecting your desired products and proceeding to checkout. For custom perfume orders, please contact us via WhatsApp or email.

Q: What payment methods do you accept?
A: We accept payments (COD) through credit/debit cards, bank transfers, and other secure payment gateways listed on our website.

Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us immediately. We’ll do our best to accommodate your request, but orders that have already been processed or shipped cannot be canceled.

4. Shipping and Delivery

Q: Where do you ship?
A: We currently ship within Pakistan. For international shipping inquiries, please contact us.

Q: How long does delivery take?
A: Delivery times vary depending on your location. Most orders are delivered within 3-5 business days. You will receive a tracking number once your order is shipped.

Q: Do you offer free shipping?

Our Delivery chrges 250 Rs.

Free delivery on order above 3000Rs.
A: We occasionally offer free shipping promotions. Please check our website or follow us on social media for updates.

5. Returns and Refunds

Q: What is your return policy?
A: We accept returns for products that are damaged, defective, or incorrectly shipped. Custom fragrances are non-refundable unless they are damaged during shipping.

Q: How do I initiate a return?
A: To initiate a return, please contact us within 7 days of receiving your order. Returned items must be in their original packaging and unused.

Q: How long does it take to process a refund?
A: Refunds are processed within 14 business days after we receive and inspect the returned product.

6. Custom Perfume Services

Q: How does the custom perfume creation process work?
A: Simply share your preferences (e.g., scent notes, intensity, and purpose) with us via WhatsApp or email. Our perfumers will work with you to create a fragrance that matches your vision.

Q: Can I request a specific scent combination?
A: Absolutely! We specialize in creating unique scent combinations based on your preferences.

Q: How long does it take to create a custom perfume?
A: The process typically takes 7-10 business days, depending on the complexity of the fragrance.

7. Contact Information

Q: How can I contact SCENTAAM Fragrance?
A: You can reach us via:

  • WhatsApp: +92 03708411722

  • Email: scentaam@gmail.com

  • Address: Shop G 30 city center shopping mall opposite lalqila restaurant next to awami markaz SHAHRAH-E-FAISAL KARACHI

8. Other Questions

Q: Do you offer gift wrapping or special packaging?
A: Yes, we offer gift wrapping and special packaging options. Please let us know your requirements when placing your order.

Q: Can I visit your physical store?
A: Yes! We welcome you to visit our store in Karachi to experience our fragrances in person.

If you have any other questions, feel free to reach out to us. We’re here to help!