Return/ Exchange

SCENTAAM Fragrance - Return and Exchange Form

Thank you for choosing SCENTAAM Fragrance!

 We strive to ensure you are completely satisfied with your purchase. If you need to return or exchange an item, please fill out the form below and follow the instructions provided.

Return and Exchange Policy

  • Eligibility: Returns and exchanges are accepted within 7 days of receiving your order. Items must be unused, in their original packaging, and accompanied by a proof of purchase.

  • Custom Fragrances: Custom-made perfumes are non-refundable unless they are damaged or defective.

  • Damaged/Defective Items: If your item arrives damaged or defective, please contact us immediately for a replacement or refund.

Instructions

  1. Fill out the form below completely. _______________

  2. Pack the item securely in its original packaging. _______________

  3. Include the completed form inside the package. _______________

  4. Ship the package to the address provided at the bottom of this form. _______________

Return and Exchange Form

Order Information

  • Order Number: ___________________________

  • Date of Purchase: ________________________

  • Name: __________________________________

  • Email: _________________________________

  • Phone Number: __________________________

Item Information

  • Product Name: ___________________________

  • Quantity: _______________________________

  • Reason for Return/Exchange (please check one):

    • Damaged/Defective Item _______________

    • Incorrect Item Shipped _______________

    • Change of Mind _______________

    • Other (please specify): _______________

Preferred Resolution Refund or exchange.

  • Refund _______________

  • Exchange (please specify replacement product): ___________________________

Additional Comments

Shipping Instructions

Please ship your return/exchange package to the following address:

SCENTAAM Fragrance
Shop G 30 city center shopping mall opposite lalqila restaurant next to awami markaz SHAHRAH-E-FAISAL KARACHI

Note: Return shipping costs are the responsibility of the customer, unless the item is damaged or defective.

Contact Us

If you have any questions or need assistance, feel free to reach out to us:

Thank you for choosing SCENTAAM Fragrance. We appreciate your trust and look forward to serving you again!